QuadraCRM|4.0 was built by Support Professionals and is a suite of ASP Applications and helps businesses of any size and industry to easily coordinate, track, and report their support requests, projects and CRM activities. Online and in realtime. We have a proven record of increasing support productivity, reducing costs and improving customer satisfaction in companies and organizations around the world. Used as bundle with other Quadra Applications, hosted on demand, or standalone, QuadraCRM 4.0 helps you to discover the new power of E-Support.
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CUSTOMER RELATIONSHIP MANAGEMENT
SERVICES PLANS AND OTHER SERVICES
Our application allows to manage an unlimited number of Service Plans and other Services on a multiuser level. That means that an assigned corporate Service Plan or Service can be used by multiple users. Each user and technican gets a Service Monitor displayed which shows the contracted services and their current status. The administrator gets a daily overview with services which are about to expire and can either inform the client and/or bill the renewal of the service. The user gets a message on the screen informing him about the expiring service and the invoice.
CORPORATE CLIENTS | SINGLE USER CLIENTS
One of the main strengths of is to cater to Corporate Clients with multiple users as well as Single User Clients. The innovative ticket and client view allows to run reports either per user and/or a corporate client.
COMPLETE TICKET AND CLIENT HISTORY
All ticket activities for a client are precisely stored with date and time and can later be accessed in the ticket- or client details.
LEAD MANAGEMENT
Our first release of our brandnew CRM Module allows you to manage extended user information, create sales leads and opportunities for clients and users and assign task with budgeted hours and charges to inhouse and outside agents.
LEAD ACTIVITIES
Activities like phone calls, appointments, documents or sending emails in HTML with attachments can be added and/or planned. Daily overview is displayed either as grid or calendar.
EXTENDED MARKETING INFORMATION
The results of client research and ongoing customer care activities can be stored in marketing information fields and are accessable to everybody who is involved in the lead management.
CUSTOMER ACCESS PORTAL
Customers can log in and open, view and modify tickets through their dedicated User Portal. They can also update their account information, view open and closed tickets and search support articles. In addition to that clients have full access to their searchable ticket history and will be able to see a support plan summary as well as all invoices and billed services.
NEW:Let your clients create tickets by email. All you need is a dedicated email address. If you want to try it please send an email to support@QuadraCRM.com and login to the tech area through our demo page to see your created ticket.
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BENEFITS OF Quadra CRM 4.0
Rapid setup and deployment in less than an hour.
Browser based - no client software required.
Four levels of access/permissions (User/Tech/Supervisor/Admin)
Little or no training required
Mix and match administrators assigned to each sub-account
Real time system status
Any time anywhere access via the Internet
Setup assistance and ongoing support
No long term contracts, service is on onetime fee basis
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